Contact Centre Manager

Job Title: Contact Centre Manager
Contract Type: Full-time
Location: Auckland
Reference: 225354
Job Published: January 20, 2020 15:06

Job Description

  • Influence and drive results
  • Senior position - exposure to senior leaders & executives
  • Career step for an established team leader
Is this your next role?

Not only will you lead and inspire your team of Retail Contact Centre consultants to achieve new heights, you’ll coach and develop the team to deliver beyond expectation. You’ll ensure productivity through effective workflow management, act as an escalation point for your team and guide them through any potential issues or roadblocks. You’ll deliver contact centre best practice and be customer focused in everything you do.

Does this sound like you?

You'll have 5 or more years experience as a people leader in a buzzing environment responsible for leading a team that produces high volumes. You have an in depth understanding of banking or financial services and experience with contact centre best practice. With a proven track record leading a diverse range of people you’re a strong communicator with the ability to influence and drive results. Agile and approachable, you’re known for making things happen. You love bringing out the best in your people and are always looking for ways to do things better, smarter and faster.
You’re a pro:
  • With strong leadership ability
  • At delivering exceptional customer outcomes
  • Communicator, written & verbal
Can you see yourself here? 
Heartland is about the things that matter most to our people, our customers, our communities and our shareholders.
For our people, our Heartland means respecting and valuing the diverse backgrounds we all bring. We encourage and support each other, working together to tackle challenges and to reach our goals. We’re determined to go above and beyond.
We may be small but our ambitions, like our hearts, are big. We embrace the new, we’re nimble and flexible allowing us to adapt in a heartbeat. While others are still pondering, we’re already hard at work. We innovate, and execute at speed, providing our customers with access to opportunities that make a real difference to them.
Heartland offers unbeatable employee Insurance Benefits as well as loads of work perks for your enjoyment.

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