Contact Centre Team Leader

Location: Auckland
Job Type: Full-time
Specialisation: Customer Service, Management
Reference: 225354

Is this your next role?

Not only will you lead and inspire your team of retail contact centre consultants to achieve new heights, you’ll coach and develop the team to deliver beyond expectation. You’ll ensure productivity through effective workflow management, act as an escalation point for your team and guide them through any potential issues or road blocks. You’ll deliver contact centre best practice and be customer focused in everything you do.

Does this sound like you?

You have experience in a buzzing environment leading a team that produces super high volumes. You’ve got a great understanding of banking or financial services and some experience with contact centre best practice. You’ve got a proven track record leading a diverse range of people and the experience to elevate our platform to the next level. You’re a strong communicator with the ability to influence and drive result. Agile and approachable, you’re known for making things happen.

You love bringing out the best in your people and are always looking for ways to do things better, smarter, faster and build genuine relationships with ease. You notice small but important details that others may not, no detail escapes you!
  
You’re a pro:

  • With strong leadership ability
  • At delivering exceptional customer service
  • Communicator, written & verbal

Can you see yourself here? 
  
Our Heartland – it’s in our name. Heartland is about the things that matter most to our people, our customers, our communities and our shareholders.
  
For our people, our Heartland means respecting and valuing the diverse backgrounds we all bring. We encourage and support each other, working together to tackle challenges and to reach our goals. We’re determined to go above and beyond.
  
We may be small but our ambitions, like our hearts, are big. We embrace the new, we’re nimble and flexible allowing us to adapt in a heartbeat. While others are still pondering, we’re already hard at work. We innovate, and execute at speed, providing our customers with access to opportunities that make a real difference to them.
  
Heartland offers unbeatable employee Insurance Benefits as well as loads of work perks for your enjoyment.
  
Ready to get stuck in and make that difference? Get in touch!