Credit Control | Collections team

Job Title: Credit Control | Collections team
Location: Newmarket
Job Published: January 30, 2019 16:16

Job Description

We’ve been saying “yes” to New Zealanders for more than 20 years. There’s nothing we like more than helping people to solve problems and grab opportunities by providing the money they need – quickly and easily.

We're on the look out for a Credit Control Magician!

Do you work magic with customers to help them get back on track at mid-collection stage, nurturing your portfolio to ensure a mutually beneficial outcome by managing and reducing arrears up to 150 days. This person will make outbound calls to customers and build a supportive relationship to achieve results by getting the customer back on track.

The successful candidate will be confident in making payment arrangements, and handle difficult conversations with sky-high levels of empathy and professionalism.

We are looking for people who are:

  • Experienced collectors - tracing, field visits, security reviews, the works!
  • Motivated and results driven.
  • Accountable for their own success and development, whilst being a great team contributor.
  • Strong communicators both written and verbally, and display excellent interpersonal skills.
  • Customer service focused at all times.

Experience in finance managing customers with high value debt with a portfolio managed approach would be an advantage.

A background in credit is essential, and an understanding of consumer credit and associated legislation would be beneficial – but don’t be shy, it’s not a deal breaker!

We are growing. If you've had enough of the status quo and want to shake your career up a bit, this is the place for it. Hit apply now to start the conversation.

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