Customer Advocate - Oamaru

Job Title: Customer Advocate - Oamaru
Contract Type: Full-time
Location: Oamaru
Reference: 8984
Job Published: December 09, 2019 11:50

Job Description

Customer Service Superhero? New Year, New Start, New Job? 

The Role

Our team of superheroes jump through hoops to provide amazing service to our valued customers. We are on the lookout for new team members who can display amazing strength, resolve the trickiest of situations, and relate well to our customers from anywhere in Aotearoa.  This mission, should you choose to accept it, is where you can make a difference to many.

You'll be the first point of contact for any electricity & gas queries, ranging from billing to faults and helping customers use their "powers" more efficiently. 

You will be our product expert who will look for opportunities to add value and defend against problems faced by our customers.  You will be equipped with all the training you need to excel in this position.

Working 40 hours per week on a rotating roster, you will have plenty of opportunity to flex your muscles and be our Customer Service Champion.  The start date for this role is January 13th 2020.


To be a successful member of our team, you will...

  • Answer the phone with a smile every time.
  • Be able to multi-task when faced with a busy workload.
  • Learn new processes quickly and be tech savvy.
  • Roll with the punches and pick yourself back up after a knockout.


What's on Offer?

Working in a fast paced, action packed enviornment, our Oamaru office is a great place for you to develop your skills and grow. We're big on respect, and we're driven to do things better and smarter. We are constantly evolving and challenging the way we work. As with any worthwhile mission, it does come with it's own rewards. A decent wage, health and wellbeing benefits, staff discounts and more, are all part of the bounty.

Oh, yeah, and we're an equal opportunity employer - we'll take DC or Marvel.

We invite you to review the position description and apply today!  Applications close Friday 20th December 2019.

If you have any questions please contact us at oamaru.recruitment@trustpower.co.nz

For more information, or to apply, check out the below link to be taken through to the Trustpower careers site and sign in to your profile.

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