Customer Operations Representative

Job Title: Customer Operations Representative
Contract Type: Full-time
Location: Hastings Central
Reference: 45921
Job Published: November 13, 2019 08:52

Job Description

  • Hastings or Lower Hutt
  • Fulltime 12 month secondment 40 Hours per week Monday to Friday

We now have the opportunity for you to join us in a full time capacity for a 12-month secondment as Customer Operations Representatives.  If you can work well as part of a team and you are driven to deliver good customer outcomes, this could be your opportunity to join our great team.

What does the role involve?

In this role you will work across a variety of functions, everything from the basics of loading a direct debit to the complexity of fulfilling a customer's switching request or working with customers to settle the estates of their loved ones.  You will work closely with Government Agencies to fulfil Kiwibank's obligation under various legislation and demonstrate a high level of attention to detail to make sure we are doing right by our customers and Kiwibank.

In this role you will also be responsible for delivering on our process excellence culture, looking for opportunities to continuously improve our processes, ensure our processes are accurately and well documented while managing our risks. 

What skills and experience are we looking for?

  • Must have excellent accuracy skills, an eye for detail
  • Must be a team player and be willing to learn
  • Continuous improvement is a big focus for us, so we like to people to have an open mind - someone who can think outside the square and suggest better ways of doing things.

You'll be joining a team of 15+, and we're a diverse mix of people, but we all love to have a laugh at work, so we'll want you to bring your personality and sense of humour.  If you're keen on shared morning teas too, then you'll fit right in!

Hours:  Monday to Friday 8.30am - 5pm, 7.5 hours per day.

If this sounds like you, and you're available for the time frames specified, we'd love to hear from you. Applications close on Tuesday 19 November at 7pm, but we will review applications as we go - so apply today!

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