Customer Service Consultant

Job Title: Customer Service Consultant
Contract Type: Full-time
Location: Auckland
Salary: 50000 - 50000
Reference: CS Consultant 1
Contact Name: Tereza Chanova
Contact Email: tereza.chanova@suncorp.com.au
Job Published: June 27, 2019 21:55

Job Description

If you’re looking for a chance to launch your career in the financial services world with an organisation that is committed to recruiting and fostering talented people, then Suncorp New Zealand could be the place for you.

Your new role

We have a number of opportunities for Customer Service Gurus to join our vibrant contact centre and work with a team of motivated people to deliver excellent service and great outcomes. You will be expected to:

  • Handle queries from customers and partners working to resolve or action any customer complaints
  • Provide excellent customer service by identifying and resolving any quoting, processing or underwriting issues
  • Proactively assessing customer needs and finding the best insurance solution for them.
  • Being a supportive, collaborative and actively involved team player
  • Looking to contribute ideas and initiatives to continually improve our customer experience

To shine in this role, you will have:

  • Previous customer service experience within a call centre, hospitality or retail environment
  • An engaging personality with a passion for interacting and learning about people
  • A drive to deliver an exceptional customer experience in every interaction
  • The self-motivation to achieve goals and objectives.
  • Effective communication, questioning and listening skills
  • A great work ethic with a positive attitude and outlook

What you’ll get in return

This is a fantastic opportunity to make a difference and grow in one of the most successful insurers in Australasia with over 9 million customers. We offer the freedom to work in a flexible environment, respect and encourage diversity and as an international company we offer opportunities for training and career advancement.

For a full range of our benefits please visit https://www.suncorp.co.nz/careers.html

About Suncorp

Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands Vero and Asteron Life.


Please review our position description for more information. If this role sounds like the challenge you have been looking for please express your interest by applying.  Customer Service and Underwriting Consultant_GI SS Position Description (1).docx

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