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Customer Service Specialist, Contact centre

Job Title: Customer Service Specialist, Contact centre
Contract Type: Full-time
Location: Canterbury
Industry:
Reference: 192434
Job Published: August 21, 2019 09:34

Job Description

  • Ongoing training and support
  • Community focussed
  • Successful growing company
Hi, I’m Stella the Talent Acquisition Manager at Heartland Bank. I have an awesome opportunity I’d love to share with you. Here’s some info:
  
Is this your next role?
  
You’ll support customers with term deposits and on-call accounts, and look after our customers with their general banking queries. This role is Contact Centre based and manages inbound and outbound calls primarily from our term deposit and on-call account customers. You’ll be part of our fantastic Retail team who support customers with deposit products and banking services. Products are distributed direct to customers face to face and via contact centres, digital channels, and through intermediary introductions.  
  
Does this sound like you?

With a passion for customer service, you’re resilient and adaptable. You’re amazing at building relationships with your clients and internal team. Your life skills enable you to relate to people of all walks of life. You excel in a buzzy environment and are at your best when you are busy!

With a positive, collaborative mindset, keys to your success will include:
  • Customer service experience
  • Technology savvy and adaptable
  • Resilient and friendly
  
Can you see yourself here? 

Our Heartland – it’s in our name.  Heartland is about the things that matter most to our people, our customers, our communities and our shareholders. 

For our people, our Heartland means respecting and valuing the diverse backgrounds we all bring. We encourage and support each other, working together to tackle challenges and to reach our goals. We’re determined to go above and beyond.

We may be small but our ambitions, like our hearts, are big. We embrace the new, we’re nimble and flexible allowing us to adapt in a heartbeat. While others are still pondering, we’re already hard at work. We innovate, and execute at speed, providing our customers with access to opportunities that make a real difference to them.

Heartland offers unbeatable employee Insurance Benefits as well as loads of work perks for your enjoyment. 

Want to start something great? Get in touch! 

Check out this video to learn more about our Heartland: https://www.youtube.com/watch?v=Sti0louBCw0