Customer Support Specialist

Location: Wellington
Job Type: Full-time
Specialisation: Banking & Finance, Call Centre , Customer Service
Reference: 49786
  • Rotating roster designed to suit a work/life balance
  • Lower Hutt location
  • Welcoming and accepting team environment

The Company
Every week my client financially helps hundreds of people during their time of need. This Finance Centre bases its standards around five core values; passion, integrity, collaboration, respect and professionalism. These values are expected internally with colleagues and externally with customers. Having a team feel in this Contact Centre allows employees to feel a sense of belonging and worth. Based right in the heart of Lower Hutt, the location couldn’t be more convenient.

The Role
Using understanding, empathy and care, the Customer Support Specialist will aim to help their customer repay their personal loan. Responsibility is with the customer for delivering an experience consistent with my client’s high standards and clear expectations. The right person for this role will be efficient with using email, phone and online chat while being able to use formal punctuation and grammar, with correct spelling. Attention to detail will need to be high when entering manual direct debit authorities. Individual targets will be set and will need to be met. Open feedback is encouraged as a form of learning to improve performance and customer satisfaction. This contact centre is open from 8am – 9pm; Monday – Sunday. Having a set, monthly rotating roster allows for a work/life balance and stability of hours.

Duties

  • Credit Management
  • Professional customer service
  • Use email, phone and online chat to communicate with customers

Skills & Experience

  • Previous Contact Centre experience
  • Understanding, empathetic and caring
  • A clean credit history – it will be checked
  • A clear criminal record
  • Happy to work a rotating roster

What’s on Offer?
A full time position in the heart of Lower Hutt offering exceptional customer service in the Finance industry.

How to Apply?
If this role sounds like you, click APPLY to submit your resume to Ingrid at Kinetic.