Dispatch Service Coordinator - Part Time

Location: Auckland
Job Type: Part-time
Specialisation: Customer Service

We currently have a Part Time opportunity for a motivated and enthusiastic Dispatch Service Coordinator working 40 - 50 hours per fortnight in our Dispatch Contact Centre based in PenroseYou will be working on a 3 week rotational roster.

There are also opportunities for Casual roles.

Our Dispatch Contact Centre is a crucial part of the services AA offers, orchestrating roadside assistance and peace of mind for New Zealand road users every day.

You need to be a people person and a natural communicator; your efforts will not only reward you but will genuinely help others who are in need of professional, friendly and efficient service. 

As a supportive and actively involved team player you will contribute ideas to continually improve our customer experience.

You will have the following:

  • Proven customer service experience and sales background
  • A 'can do' attitude and calm nature
  • Excellent communication, listening, and reasoning skills
  • Strong organisational and computer skills

What you get in return: 

  • Ongoing support from your team, and home-grown team manager 
  • The chance to further your skills with the AA. We like to see our own keep growing, and believe in internal promotion 
  • Recognition for your efforts in our monthly awards; where hard work is celebrated over good food with the greater company of our Penrose, and North Shore Contact Centres
  • Monthly massages provided in house so you can really relax
  • Annual salary reviews and KiwiSaver scheme
  • A encouraging and fun team environment, where there is always something happening

To get you started we provide paid training; this involves working alongside our friendly team, and getting outside to see what it takes to keep New Zealand moving. 

We are also proud to offer employees a level 3 NZQA Certificate in Contact Centres, through our education programme with Skills.

 

Go on, apply!

With almost 1000 employees the AA cultivates a strong team culture; where there is always support in your development and progression