Front Office Manager

Job Title: Front Office Manager
Contract Type: Full-time
Location: Wellington
Job Published: February 12, 2019 13:30

Job Description

Why Work For Us

Heritage Hotel Management operate Heritage, CityLife and Heritage Collection Hotels within New Zealand. Our focus is on delivering The Heritage Experience (T.H.E) which promises an exceptional and personalised experience every time a guest stays with us. Our H.O.P.E. values of Honesty, Ownership, Passion and Empathy define us as an organisation. We measure ourselves by these values, and are attributes we look for in all of our employees.

The Role

As our Front Office Manager you will be the first point of contact for our guests and 2IC for the Hotel Manager, so you'll have strong leadership and organisational skills to ensure the hotel continues to run smoothly. You'll be responsible for managing the front office team to ensure our guests are satisfied with their experience: solving any issues as they arise, expertly handling guest accounts and enquiries and adhering to all security and confidentiality protocols.

About You

  • To be successful in this role, you will be an experienced hospitality professional with managerial skills and proven knowledge in all facets of hotel operations.
  • As this is a busy hands-on role you'll need to be flexible with both tasks and shifts. You must hold at least 2 years of experience in a similar front office management role and a tertiary qualification in hospitality. Ideally you will have a current License Controller Qualification (LCQ) and General Managers Certificate, and you must be a proficient user of our property management system - Opera.
  • You will lead the front office team so you must have staff supervisory experience and the ability to manage recruitment, training, rosters, performance and staff development.
  • You will bring financial skills and experience in hotel reporting metrics, along with a strong understanding of revenue and yield management. You will have sound problem solving abilities, excellent communication skills, be well-groomed with a professional manner.

If you think you can add an extra star to our wonderful reputation, have the ability to multi-task and are legally entitled to work in New Zealand then this is your chance to join a fantastic team who truly values their employees. Here's your opportunity to shine and showcase your skills.

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