Guest Services Agent

Job Title: Guest Services Agent
Location: Wellington
Reference: 4516670
Job Published: January 09, 2019 14:21

Job Description

  • Opportunities to develop your career
  • Supportive, fun working environment
  • Staff Meals & uniforms provided + great staff discounts


Heritage Hotel Management operates Heritage, CityLife and Heritage Collection Hotels within New Zealand. At Heritage Hotels our focus is on delivering The Heritage Experience (T.H.E.), which promises guests an exceptional and personalised experience every time they stay with us, focused on sleep, eat, work or play. Our values are Honesty, Ownership, Passion and Empathy: these values define us as an organisation and are what we measure ourselves by, as well as the attributes that we look for in all of our employees.

At present, we are seeking a Guest Services Agent based at the CityLife Hotel Wellington. This role would appeal to a candidate who is looking for a start in the hotel industry or someone with previous hotel experience looking for the next step by being part of an iconic New Zealand brand.

In this role you will work alongside the hotel Receptionist to manage the day to day needs of guests and the front office department, including greeting guests, delivering luggage to guest rooms, check-ins and check-outs, cash handling and posting charges, assisting guests with in-person and telephone inquires and general upkeep of front office and hotel public areas. This position is a part time position, this role will involve weekend shifts as well as shifts during the week; shifts will be on a rotating roster covering early, late and some night shifts.

To be successful in this position you will bring your experience working within a hotel or customer service environment along with a genuine ambition to lay down the foundations for a brilliant hospitality career. You will demonstrate your ability to perform within a close knit team environment, use your interpersonal skills to go above and beyond guest expectations, manage guest confidentiality and take ownership of day to day front office operations.

In addition to a competitive hourly wage, we can offer other benefits including discounted accommodation, uniforms and dry cleaning, complimentary staff meals while on shift and the chance to be part of a committed team and an opportunity to enhance your skills and knowledge.

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