Lone Worker Monitoring Representative - Northern

Job Title: Lone Worker Monitoring Representative - Northern
Contract Type: Full-time
Location: Mount Wellington
Reference: 42177
Job Published: July 22, 2019 13:44

Job Description

  • Great opportunity to add to your call centre experience in a role that makes a difference
  • Permanent, full time role working between the hours of 7am to 6pm Monday to Friday

Exciting opportunity to step into a Telecare Lone Worker Monitoring Representative role with our Auckland team.   This role is responsible for providing consistent, responsible and high-quality lone worker personal alarm monitoring services for external and internal customers (St John Field teams).

The role entails responding to all Lone Worker alarm activations in accordance with service delivery levels and efficiently managing software linked to monitor lone worker devices and activations.  You will be responsible for efficiently coordinating the response in line with supplier protocols for lone worker activations, to ensure all clients receive care and support quickly.

To succeed and enjoy the role you will have: 

  • Proven experience in a call centre environment and an excellent phone manner
  • Demonstrated customer service experience and commitment in an environment in which service level agreements operate
  • Strong written and oral communication skills
  • High level of initiative and motivation
  • Ability to work in a high paced and changing environment
  • Ability to manage numerous and sometimes competing priorities
  • Energy, drive and initiative

In return you will have the opportunity to work with a fantastic team as well as the support of working for St John, NZ's most trusted charity.  If you have a can-do attitude, enjoy being busy and have strong organisational skills then we would like to hear from you!

Please submit your application online by sending us a copy of your CV and cover letter outlining your skills and experience and hit the "Apply Now!" button below.

Applications close: Wednesday 24th July 2019 and is only open to current St John members.

We welcome and encourage diversity in our workforce and adhere to best practice equal employment opportunity principles in all aspects of our recruitment and our ways of working.

Haramai ngā tai o te āniwaniwa, he kāhui rangatira tēnei, he kāhui whakamana tāngata whaimahi, e te iti, e te rahi e. 

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