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Senior Payments and Support Specialist

Job Title: Senior Payments and Support Specialist
Contract Type: Full-time
Location: Hastings
Industry:
Job Published: May 01, 2019 14:07

Job Description

A unique opportunity has arisen in our External Retail Networks team.  Be part of an exciting proposition in a large network reaching our customers and communities and making kiwis better off!

The External Retail Network (ERN) team are responsible for supporting external Agents that provide banking services on our behalf, to Kiwibank customers.  We're on the hunt for a Senior Payments and Support Specialist to join our growing team. 

Reporting to our Commercial and Contracts Manager, your primarily responsible for the monthly Kiwibank Service Agents payment process and tasked with ensuring all contractual obligations are managed for them.  Ensuring our Agents are well supported, you'll act as a critical channel between Finance, Reporting and Insights and Retail IT.

This is a great opportunity for you to showcase your customer service prowess as you support our Agents with end to end processes. This includes Agent on and off boarding, due diligence in relation to pre-employment checks and training models as well as supporting our ERN Commercial and Contracts Manager.  Managing financials and monthly reporting whilst providing meaningful analysis and commentary will also form part of this awesome specialist role.

Financial services operations experience is ideal for this role as are proven time management and planning skills.  You'll be someone who can think outside the square and who is passionate about process improvement and delivering exceptional customer service.  There's lots of moving parts in this position where your IT systems savviness and speedy data entry will be put to good use.

This role could be based in our Auckland, Wellington or Hastings hub.

If contributing to a high performing new Kiwibank team sounds appealing, apply online today.  Applications close Sunday 12th of May at 5.00pm.

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