Solutions Assistant

Job Title: Solutions Assistant
Contract Type: Contract
Location: Auckland
Reference: 42942
Job Published: March 01, 2019 10:40

Job Description

We're on a mission to delight every person that walks into one of our branches. As a Solutions Assistant, you'll be one of the first people our customers meet, and by working with your team mates you will help make life easier for them and do your bit to put a smile on our customers' faces.

Although this isn't a banking job, it could be a fantastic first step on a career path into banking. Our Solutions Assistants focus on the postal side of our business, helping customers learn about and take advantage of all the options our branches have to offer. This could be through processing post and payment transactions, such as buying a stamp through to processing a passport application.

You'd be amazed at how broad this role is and how much variety you'll experience every day. But don't worry, we'll give you all the training and support you need to be a success. This job offers you the chance to be proactive, to get out from behind the counter and engage people, identify their needs and point them in the right direction. That might mean referring them on to one of your colleagues for more specialist help.

What's it going to take to be a success in this job? Well, we're looking for someone with lots of customer service experience and an attitude where nothing is too much trouble. You could come to us from a retail sales role, the hospitality industry or any environment where outstanding customer service is essential. The more time you've spent helping customers face to face and going the extra mile for them, the better.

This is a fixed term role, 21 hours per week, Monday 11.00am to 5.15pm, Tuesday 8.30am to 5.15pm, Saturday 8.45am to 4.15pm..  

So, if you're fanatical about helping customers and giving them the best possible experience, and you want to be part of a business that's all about Kiwis making Kiwis better off, then what are you waiting for… Apply Now!

All applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security check and credit check.

Applications close Friday 8th of March at 5.00pm.

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